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Customer Terms of Use
Description: This is an agreement between Jared Nikkel doing business as Gigabby (“Gigabby”) and the
customers that
are seeking service through the Gigabby App/website.
Effective Date: April 1, 2024
Welcome to Gigabby. This Terms of Use Agreement (“Agreement”) is made between you and Gigabby (“Gigabby”,
“we”,
“us”, “our”).
This Agreement limits your legal rights and our liability to you and imposes legal obligations on
you. These
obligations are accepted, by you, upon entering this Agreement.
Please read the following terms and conditions within this Agreement carefully before choosing to
“Accept”
or “Not
Accept”. By clicking “Accept,” or by accessing and using the App, or by booking a Service Provider or by
receiving
any Services through the App, you are entering into a binding legal contract with us. If you do not
accept
and agree
to all the terms and conditions in this Agreement, please do not click “Accept”.
This Agreement applies equally to the App, and all Services booked or made available through the App and all
references to Services and related matters will apply to all such matters, whether through the App or the
Website.
This Agreement applies to and legally binds Customers, and you become a Customer upon any one or more of the
following: clicking “Accept”, using the App, booking Services, or receiving Services. Service Providers,
referred
to in this Agreement and generally by us are required to enter into a separate agreement with us, and with
you. This
Agreement does not amend or terminate in any way any other agreement you may have with us.
You agree that you enter into this Agreement as a Customer, as defined below. You warrant and represent to
us that
you are of the full age of 19 years, or the age of majority in your jurisdiction, whichever is higher. If
you are
under the age of majority, you cannot enter into this Agreement. This Agreement commences after you click “I
Accept”. Capitalized terms in this Agreement have the meanings defined below.
You agree to communicate, transact, and contract with us and with Service Providers electronically via
email, text
or through the App or the Website. You acknowledge and agree that all such electronic communications may be
insecure and subject to not being received, or loss or alteration of data in transit or otherwise. You
voluntarily
accept all risks of electronic communications with us and with Service Providers.
In addition to communicating with us electronically through the App with respect to Services, you consent to
receiving commercial electronic messages from us, including offers to purchase Services, discounts, coupons,
third
party offers, and other commercial information we believe may be of interest to you.
In order to install, access and/or use the App to contact one or more Service Providers, and to be eligible
to
receive Services, you also accept and consent to the collection, use and disclosure of your personal
information for
the purposes of this Agreement and the Services, and as set out in our Privacy Policy, which may be amended
from
time to time.
We may change the terms and conditions of this Agreement at any time upon 15 days’ notice. Notice may be
validly
given by email or text message, whether or not you receive, open or download the message containing such
notice, or
by posting in the App or on the Website. Notice will be deemed to be given by us and received by you upon
our
sending the email or text message providing such notice or posting the notice in the App. Your continued use
of the
App or booking or receipt of Services following such notice will be conclusively deemed to confirm your
acceptance
of the changes to this Agreement as stated in the notice sent to you.
1. DEFINITIONS
1.1 Below are the defined terms generally used in this Agreement, which may be used in both the singular and
the
plural, if and where applicable:
“App” refers to our proprietary web app for desktop and mobile devices. All references to
the App within
this
Agreement includes the Website and the use of the Website, unless it is stated otherwise.
“Customer” refers to you and any one or more persons, consumers, homeowners, property
owners, occupants of
real
property, clients, or companies which request Services for themselves or a third party through the App.
“Job Request” refers to an online form completed by you, the customer, for a specific gig,
job, project or
other
service, and made available through the App to potential Service Providers for their consideration and
possible
acceptance, with any acceptance by a Service Provider resulting in a Statement of Work being formed between
you and
the accepting Service Provider.
“Service Provider” refers to the independent contractors that performs the Services.
“Services” refers to the services offered or made available to you as a Customer by Service
Providers using
the App.
“Statement of Work” refers to any electronic communication contained or derived from your
Job Request
submitted
through the App, or by email, text, and any other means of communication that is intended to set the
expectations
related to the scope of Services provided by the Service Provider, along with the timeline and remuneration
and any
other details deemed applicable to the Service Provider in relation to a Service.
2. SERVICES
2.1 Services
By accepting this Agreement, you agree to the following terms, conditions, and descriptions of the App and
how you
may interact with it as a Customer:
a) The purpose of the App is to provide a convenient, quick, and easy way for you and other Customers to
connect
with the independent Service Providers. Our App acts as a third-party marketplace or digital bulletin board,
where
Customers can post Job Requests and be connected with Service Providers who they can enter into a Service
Contract
with. Though we expect the Service Providers using our App to provide exceptional service as well as act in
a
respectful and professional manner, the Services are provided by independent contractors and are not
under
our
direct control as employees or agents.
b) Services may be requested through our App by creating a Job Request on the App, providing information on
what
services are required and details regarding the duration and further details of the Job. You will be
required to
consider an ultimately accept a Statement of Work with a Service Provider outside the App for them to
perform the
Services. The terms of a Statement of Work are prepared and determined entirely by you and the Service
Provider, and
we are in no way involved in or responsible for any Statement of Work that you enter into with a Service
Provider as
our role is strictly that of a third-party marketplace or digital bulletin board.
c) You may cancel withdraw a Job Request at any time before acceptance by a Service Provider. However, once
your
Job Request has been accepted by a Service Provider, you must remove the Job Request.
d) Job Requests requested by you and not accepted by a Service Provider on the App will expire after a
reasonable
period of time at no liability to us.
e) Payment to Service Providers for Services provided to you must be made between you and the Service
Provider, and
not managed by us. However, we reserve the right to restrict your access to the App if you do not pay for
Services
as stated in any accepted Statement of Work once the Services are appropriately completed.
f) As user of the App, you may provide feedback and ratings of the Service Provider afterwards through the
rating
system in the App. You warrant that any feedback or ratings will accurately reflect your experience with the
Service
Provider and you accept that any ratings provided by you are done so at your sole risk. We reserve the right
to
remove a rating or review at our sole discretion.
g) You acknowledge and agree that Service Providers retained by you through our App may or may not be
licensed,
insured, or have WCB or other applicable coverage, and we provide no guarantee as to the status of
the
Service
Providers with respect to their licensing, legal status, insurance coverage, WCB coverage, or any other
coverage. In
doing so you acknowledge and agree that you enter any Statement of Work and receive any Services from
Service
Providers entirely at your own risk.
h) You warrant and represent that you will carefully, fully, and completely review each Job Request for
accuracy,
errors, omissions, and incorrect information before submitting a Job Request on the App. You will not create
a Job
Request that requires the Service Provider to undertake an illegal or unethical activity.
i) We will have no liability to you whatsoever for any failure of the App to accept, process, or deliver a
Job
Request to a Service Provider, or to deliver communications, including acceptance of your Job Request, to
you. We
retain the right to withdraw or terminate a Job Request at any time, without notice to you or any liability
to you,
for any purpose.
2.2 Cancellation
You may cancel a Job Request at any time through the App. We are not responsible for resolving any changes
to or
cancelations of a Statement of Work that may arise from you receiving Services.
2.4 Policies, Procedures, and Requirements:
You agree to uphold all policies, procedures, and
requirements
that may
be implemented by us at any time.
2.5 Safety:
You agree to take every reasonable measure to guarantee the safety of you, your family,
dependants of
any kind, occupants, employees, in addition to the safety of any pedestrian, the Service Provider or any
other third
parties may interact with while you are receiving the Services.
2.6 Compliance with Applicable Laws:
Your use of the App and any interactions, dealings, or service
requests
will in
all cases be in compliance with all applicable laws, regulations, and legislation.
2.7 Honest Performance and Good Faith:
You agree that you have a duty of honest performance and good
faith
with
respect to this Agreement, Statements of Work, and performance of your obligations under this Agreement, and
you
will not breach any such duty.
3. GRANT OF LICENSE TO THE APP
3.1 Copyright: The entire contents of the App are copyrighted, unless otherwise indicated. This includes all
software, algorithms, scripts, tools, data information, trademarks, graphics, or content of any kind that is
displayed or made available through the App.
3.2 Grant of License
This Agreement grants you limited license to use the App for its intended purpose. This does not allow you
the right
to sub-license any of the previously mentioned content.
All rights are reserved, and content may not be reproduced, downloaded, published, or transferred in any
form
without the direct permission of the company.
All rights not expressly granted in this Agreement are reserved exclusively to us. The App is licensed, not
sold,
and you do not own the App, or any right, title or interest therein, other than the foregoing limited
license.
This Agreement is for licenses and services and is not a sale of goods. You may not use the App as a service
bureau,
reseller, distributor, or sales agent for goods or services.
You acknowledge and agree that the App is subject to copyrights and other intellectual property rights, and
you will
not run, copy, distribute, publish, rent, display or use the App except as permitted in this Agreement. You
will
not reverse engineer, decompile or otherwise attempt to discover the source code to the App.
4. PROHIBTION AND ACCEPTABLE USE
4.1 Acceptable Use:
This App will be used only for lawful purposes, as outlined and permitted in this
Agreement, and
in any event you will not:
post, upload, transmit, display, send, or otherwise make available to any other person any information or
content
that:
i) is illegal, fraudulent, unlawful, infringing on intellectual property rights or copyright,
discriminatory,
racially, sexually, ethnically, or religiously offensive, sexist, racists, defamatory, abusive, threatening,
including any form of hate speech, or violates any provincial or federal laws and regulations.
ii) invades or violates the privacy of any individual, misrepresents the personality of any individual, or
collects,
uses, or distributes personal information in an unlawful manner.
iii) that constitutes a pyramid scheme or similar content, including solicitation to buy any good or
service, make
any investment, or enter a contract other than those permitted by this Agreement.
do anything that puts at risk the App in any way, or that interferes with the function of the App for other
Customers or Service Providers.
5. JURSIDTION AND DISPUTE RESOLUTION
5.1 This Agreement will be made in British Columbia and will be governed by and in accordance with the law
of the
Province of British Columbia and the applicable laws of Canada, excluding any conflict of laws rules that
might
otherwise require the application of the laws of another jurisdiction. Regardless of your place of residence
or
jurisdiction in which you reside, whether permanently or temporarily, you submit to the exclusive
jurisdiction of
the courts of the Province of British Columbia and/or the Federal Court of Canada, as applicable. You agree
to bring
no action or seek to resolve any dispute with us in any other jurisdiction, and to not seek arbitration of
any such
dispute without our consent, and to not commence any action against us by of class proceedings.
6. TERM AND TERMINATION
6.1 Effect: This Agreement comes into effect upon your acceptance of this Agreement. It will continue to be
in-effect indefinitely unless terminated in accordance with the outlined policy below.
6.2 Termination by You: This Agreement may be terminated by you at any time through given notice via the
App, text
message, email, mailing address, or contact information that has been confirmed to be acceptable by us.
Furthermore,
all Fees and other outstanding payments must be paid by you before activating termination of this
Agreement.
6.3 Termination by Us: We reserve the right to suspend or terminate this Agreement without notice and
without
liability to you at any time.
7. LEGAL RELATIONSHIP
7.1 Independent Contractors: You as, the Customer, and Gigabby are both independent. Furthermore, Service
Providers
with Gigabby are also independent from Gigabby and are neither employees, agents or partners of Gigabby.
This
Agreement does not constitute, on any grounds, either of us as employees, partners, joint venturers, or
agents of
any kind. Neither you, nor Service Providers, have the authority to act as our agent or contract on our
behalf.
8. INDEMNITY
8.1 Obligation to Indemnify: You agree to defend, indemnify, and hold harmless Gigabby and any employees,
directors,
officers, agents, and investors against all direct or indirect claims, actions, suits, demands, causes of
action,
proceedings, judgements, losses, or damages of any kind arising from:
Any claim arising from your negligence, breach of contract, misconduct, criminal, illegal, or unlawful
conduct.
Any breach of this Agreement by you.
9. DISCLAIMERS AND LIMITATIONS
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU, OR ANYONE CLAIMING THROUGH YOU, FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR
INJURY, DEATH, OR TO PROPERTY, INCLUDING REAL PROPERTY AND PERSONAL PROPERTY, CHATTELS AND INTANGIBLE
PROPERTY,
ECONOMIC LOSS, LOST PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF GOODWILL, WORK
STOPPAGE,
COMPUTER OR EQUIPMENT FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES ARISING FROM THIS
AGREEMENT,
THE SERVICES, ANY STATEMENT OF WORK, THE ACTIONS, ERRORS OR OMISSIONS OF ANY SERVICE PROVIDER. EXCEPT AS
SPECIFICALLY STATED IN THIS AGREEMENT, THE APP AND THE WEBSITE, ALL SERVICES, ALL STATEMENTS OF WORK ARE
PROVIDED
STRICTLY “AS IS”, “WHERE IS” AND “AS AVAILABLE”. WE MAKE NO REPRESENTATIONS, CONDITIONS, OR WARRANTIES,
EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A
PARTICULAR
PURPOSE, OR CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION.
10. GENERAL TERMS
10.1 Entire Agreement: This Agreement, and any other documents required to be delivered pursuant to this
Agreement
and our Privacy Policy constitute the entire agreement between you and us, and set out all of the covenants,
promises, warranties, representations, conditions and agreements between you and us with respect to the
rights
granted and obligations assumed herein and therein and supersede all prior agreements, understandings,
negotiations
and discussions, whether oral or written, pre-contractual or otherwise. There are no covenants, promises,
warranties, representations, conditions or other agreements, whether oral or written, pre-contractual or
otherwise,
express, implied or collateral, between you and us in connection with the subject matter of this Agreement
except as
specifically set forth in this Agreement and any document required to be delivered pursuant to this
Agreement. In
the event of any conflict or inconsistency between this Agreement and any Statement of Work or other
document
required to be delivered pursuant to this Agreement, the terms and conditions of this Agreement will prevail
and
take priority to full extent of any such conflict or inconsistency.
10.2 Waiver: No waiver by us of your performance, or any default in your performance of any provision,
condition or
requirement herein shall be a waiver of, or in any manner release you from performance of, such provision,
condition
or requirement unless such waiver is executed in writing by us.
10.3 Severance: Every provision outlined in this Agreement is meant to be severable. If any provision,
person,
entity, or circumstance is found to be illegal, invalid, or unenforceable the remainder of this Agreement,
and its
application, to any person, entity, or circumstance shall not be affected.
10.4 Amendment: No change, modification, or amendment to this Agreement made without our consent is binding.
All
changes, modifications, or amendments made to this Agreement must be written and executed by us.
10.5 Assignment: This Agreement is binding only to you. You are not permitted to transfer or assign this
Agreement,
and the obligations and benefits outlined by the Agreement, to another party. Any assignment or transfer by
you will
be void.